Returns Policy:

Online/distance purchase:

In order to ensure that you are happy with your purchase, we offer a 14-day returns period on any watches purchased online or by telephone, in which you can exchange your watch, receive store credit or a full refund. The watch needs to be returned in the same condition and with the same paperwork/warranty cards and accessories that were supplied with the watch by Watches London. If your watch arrived with a returns tag attached, this must still be attached to the watch and not tampered with. You can return your watch by post or in person at our London showroom. Please allow 10 working days for refunds to reach your account.

In-store purchase:

If you purchased the watch in-store, we can offer you an exchange or credit note if you return the watch within 14 days. The watch needs to be returned in the same condition and with the same paperwork/warranty cards and accessories that were supplied with the watch by Watches London. You can return your watch by post or in person at our London showroom.